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1.
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Gerencia da qualidade total : estrategia para aumentar a competitividade da empresa brasileira
by CAMPOS, Vicente Falconi. Material type:  Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Belo Horizonte : Fundacao Christiano Ottoni, Escola de Engenharia da UFMG, 1990Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16C1989g] (2).
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2.
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Recursos humanos e subjetividade
by . Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Petropolis, RJ : Vozes, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.05R3119r] (1).
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3.
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Excelência acima de tudo
by PETERS, Tom | AUSTIN, Nancy. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Record, 1985Title translated: A passion for excellence.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16P483e] (1).
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4.
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Dicas para implementação ISO 9000
by ANDRADE, Roberto de | XAVIER, Sidney. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : QAT ; Inovar, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16A5538d] (1).
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5.
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Qualidade total em serviços : conceitos, exercícios e casos práticos
by LAS CASAS, Alexandre Luzzi. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16L337q] (1).
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6.
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Compromisso com a qualidade
by TOWNSEND, Patrick L | GEBHARDT, Joan E. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : Campus, 1991Title translated: Commit to quality.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16T749c] (1).
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7.
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Momento da qualidade
by RANGEL, Alexandre. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Sao Paulo : Atlas, 1995Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.16R1965m] (1).
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8.
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Gestão de instituições de ensino
by TACHIZAWA, Takeshy | ANDRADE, Rui Otavio Bernardes de. Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Rio de Janeiro : FGV, 1999Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 5.06T117g] (2).
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9.
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Parceria para a excelência da gestão no setor público (2003-2007) : relatório final de avaliação Material type: Book; Literary form:
Not fiction
; Audience:
General;
Publisher: Brasília : ENAP, 2007Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 1.22P225p] (1).
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